Travel expert for your fascinating trip in Mongolia

Call: +976 70155079
E-mail: info@destinationmongolia.com

Booking Conditions

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Destination Mongolia. We strongly recommend that you also read the details of Travel Certificate relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

  1. Validity
    Dates, itineraries and prices are valid from 1st of January 2011 to 31st of December 2012.
  2. Deposit requirement
    You are obliged to pay a non-refundable deposit of USD $150 for your booking to be confirmed (please note that special deposit requirements apply for some trips). If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking.
  3. Acceptance of booking and final payments
    Acceptance of your booking will be confirmed by us in written form. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 30 days before the departure date. If this balance is not paid 14 days of departure, we reserve the right to treat your booking as cancelled. If you have selected self-drive and motorcycle tours, you need to pay the balance 30 days of departure.
  4. Late bookings
    For any bookings or additional services accepted within 15 days of departure we reserve the right to charge a $50 late fee to cover our additional administration costs.
  5. Cancellation by the traveller
    A cancellation will only be effective when we receive written confirmation of the cancel.
    If you cancel a trip:
    • 22-30 days prior to departure, we will retain the deposit;
    • between 15 - 21 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
    • less than 14 days prior to departure, we will retain 100% paid by you in connection with the booking.
    Note that more lenient cancellation conditions apply to some of our Self-drive and motorcycle tour - please ask your booking consultant for details. Different fees may apply to airline tickets depending on the carrier being used. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances.
    If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
  6. Cancellation by Destination Mongolia
    We may cancel a trip at any time up to 60 days before departure, subject to a lack of people in group departure. In case of fewer people than expected numbers, proper tariff is offered for consumers when the booking is not able to be canceled. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.
  7. Booking amendments
    If you wish to transfer from one trip to another or transfer your booking to a third party and notify us at least 30 days prior to the proposed departure date, it is free to change except for airline ticket or train ticket penalty. If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur $50 or $35 euro administration fee per booking per change. No amendments are permitted to your booking within 10 days of departure.
  8. Inclusions
    The land price of your trip includes:
    • All accommodation as listed in detail of Travel Certification
    • All transport listed in detail of Travel Certification
    • Sightseeing and meals as listed in detail of Travel Certification
    • The service of a Destination Mongolia crew as described in Travel Certification
      • Guide / Interpreter
      • Driver
      • Local guide etc.
  9. Exclusions
    The land price of your trip does not include:
    • International flights unless specified
    • Personal items
    • Airport transfers, taxes and excess baggage charges unless specified
    • Meals other than those specified in detail of Travel Certification
    • Visa and passport fees
    • Travel insurance
    • Alcoholic drinks in restaurant
    • Optional activities and sightseeing and all personal expenses
  10. Prices & surcharges
    Our trip prices are based on currency exchange rates as at September 2010. We reserve the right to impose surcharges up to 30 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full.
  11. Age
    Minimum: General Policy: For the majority of our trips the minimum age for children is 12. All travelers under the age of 18 must be accompanied by an adult who is responsible for the child's day to day care. Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis. Variations: A minimum age of 18 applies to many of our Overland Adventures, while a minimum age of 5 applies to our Family trips.
    Maximum: General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and a relevant health insurance is required for all passengers 70 years and over.
  12. Small groups & combination trips
    Our trips are guaranteed to depart once they have one fully paid traveler (unless minimum group size specifically states otherwise); this means at times we can have very small groups. Many of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been traveling together for some weeks when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.
  13. Passport and visas
    You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
  14. Travel insurance
    Travel insurance is compulsory for all Destination Mongolia travelers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended coverage of US$10.000 for each of the heads of cover. We also strongly recommend you to get insurance in your country on cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.
  15. Flexibility
    You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
  16. Change of itinerary
    While we endeavor to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
    Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
    After departure: We reserve the right to change an itinerary after departure due to weather condition, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. In such emergency circumstances, the alternative itinerary will be offered by us in order to keep your satisfaction.
    Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
  17. Authority on tour
    Our trips are run by a travel expert guides who are well experienced. The decision of the travel expert is final on all matters likely to affect the safety or well-being of any person participating in the trip. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
  18. Acceptance of risk
    You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where requires physical challenges greater than those present in our daily lives. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.
  19. Limitation of liability
    We contract with a network of hotels, ger camps, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
    To the fullest extent permitted by law:
    • any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
    • you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
    • any condition or warranty which would otherwise be implied by law into these Booking Conditions, is excluded.
  20. Optional activities
    Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your tour guide or local representative in arranging optional activities does not render us liable for them.
  21. Claims & complaints
    If you have a complaint about your trip please inform your tour guide or our local representative at the time in order that the they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 14 days of the end of the tour.
  22. Privacy policy
    Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).
  23. Consumer protection
    All money received as payment for your holidays is immediately deposited in a Clients%u2019 Trust Account. The Destination Mongolia Client Trust Account, held in Mongolia, is bound by regulation and independently audited. Your money remains there until your holiday is completed or the services comprising your holiday have been paid for by us. So you can relax and enjoy your holiday as your money is safeguarded.